Gift Wrap the Wrapping?

I recently bought a Nook for my mom on Mother’s Day. I was pleased with the product, so I thought, why not. Mom’s an avid reader. This could bring her into the 21st century. As an impulse, I opted to also purchase the gift bag. It was a whopping one cent.

The green bag on the left was the one I ordered. It was gift wrapped, not the actual Nook.

You should know that Mom loves gift bags. It’s her wrapping of choice. Every Xmas as a kid, I was tasked with wrapping all the gifts (except my own) because I was mathematically minded about the wrapping paper. I could literally wrap anything. Mom isn’t as spatially inclined. When she wraps, it’s in a bag with tissue paper.

Now, back to the Nook. As I was checking out, I clicked the “gift wrapping” option. It cost only $3.50 and I figured it might look nice and save some time.

So get the Nook in the mail a few days later. No wrapping, but honestly I was too excited about setting it up, I hardly noticed. Then the gift bag arrived later and, you guessed it, it was gift wrapped. Really Barnes and Noble? That’s what you thought I meant by gift wrapping?

It bugged me enough that I emailed the complaint department, asking for a refund on the price of the gift wrapping. Here is their standard response.

Thanks for contacting us. You should receive a response within 12 to 24 
hours, and we appreciate your patience.

A week went by. I sent an email back asking, facetiously, if they meant 12-24 hours or days. This got an email back:

Thank you for contacting Barnes & Noble regarding the order #XXXXXXXXX. 

The order was shipped on 05/07/2012. The carrier's tracking detail shows
that it was delivered as follows: 

Delivered On:
Wednesday,  05/09/2012 at 5:36 P.M. 
Left At:
Front Door

Of course it was delivered. How else would I know that you gift wrapped the bag? Seriously. If not for the meagerness of the cost in question, I’d pursue this farther. Though being a big corporation, I doubt I’d make any traction. This is where I have to give Amazon props. A few years ago, I was given two of the same gift. I was able to successfully return one to Amazon and get a credit.

I’m still waiting for my $3.50 back on the botched gift wrap.

Tim Kane

Santa Goes to the Cloud

This holiday season, Santa Clause has upgraded to OS Kringle 5, which supports cloud services. How will this affect you this season?

For starters, Santa won’t have to make that personal appearance to every household, so hold on the milk and cookies. Kringle 5 now delivers Christmas gifts as digital downloads. When the big morning arrives, instead of rushing to the tree, fire up the computer and check your email. You’ll find codes for downloading your gifts. (Or eCoal.)
Some of you might miss that personal visit from the jolly old fella, but for those of us without chimneys, we won’t have to leave the doors unlocked. Plus, think of the money you’ll save in roofing (no reindeer hoof prints on the shingles).

Santa is beta testing a gift subscription service. Just sign up to be a Kringle Prime customer and you can download one gift (toy, action figure, doll, etc) per month for free. That’s a gift that you can appreciate all year long.

Additionally, Santa is skipping the mall visits and letters this year. Check his website for available facetime slots. Remember, sign up early or Santa will have to guess about your gifts!

You can still give Santa cookies and milk. Only now, be sure to purchase eCookies and eMilk on Facebook. Also, click over and like Santa’s page. He’s looking to reach a million by the 25th.

Merry Christmas.

Tim Kane